The world gremlins decided to have a go at me. Everything I did aside from writing seems doomed. My motorbike, in urgent need of an MOT, won’t start any more after I took the back wheel out and put it back in. There’s no reasonable explanation why it’d stop working because of that action. My youngest daughter will have to go to the hospital for a few days for an MRI because her feet are turned inward, and I’m worried sick that it might be something serious. And then, there’s the trouble with my middle daughter’s flight to the US in a few weeks:
Anger boiled in her chest hotter than the heatwave outside. A thousand dollars? Where should she take them without stealing? When she booked the flight for her daughter in January, she had thought that the special service required for an under-age child had been booked too, but somehow there had been a hickup. Now, changing the flight would mean buying a new ticket – three weeks before the trip. A nightmare!
How was she going to face her daughter’s disappointment? Bile rose in her chest and her heart hammered like a steam engine. At the same time, her throat constricted and her vision blurred.
She’d tried contacting the travel agency but they’d been playing muzak on the phone for close to 15min so far without anyone feeling the necessity to pick up the receiver and help her. Her annoyance grew. It’d be an effort not to scream at whoever would finally be at the other end – if at all. Grinding her teeth, she tried to ignore the perversely happy song blaring from the phone’s speaker.
Finally, a voice … a young man who let her anger roll off him like water off a duck’s back.
“Yes, Mam, you did send an eMail regarding the special service. Let me see what happened … please hold the line.”
Slightly calmer, she searched her Outbox. There was the eMail in question. How could she have forgotten all about it? Did that mean everything was fine now? The eMail she had answered said something about a fee that needed to be paid. A quick scan of her pass sheets revealed no payment. Had the travel agency answered her eMail in January? She couldn’t remember. She’d have to ask the friendly clerk when he picked up the phone again … toot toot toot – the line went dead.
NO! NOT NOW!
Shaking with anger, she dialed the travel agency’s number again. After maneuvering through the voice guided menu, the artificial announcer said, “Your waiting time is ten minutes.”
By now, she’d been on the phone for close to an hour already and her patience was wearing very, very thin. She closed her eyes and breathed while the muzak kept squawking “summer feelings”.
She needed to DO something or she’d go crazy. Another ten minutes of forced repose would drive her up the walls.
So she opened a document and began to write.
The anger subsided … little by little.
The song became bearable.
Fifteen minutes and counting.
Breathing deeply, not thinking about all the things she still needed to do today seemed to help – a little.
Twenty minutes …
Drat, she had left the eReader on the attic. Did she dare run upstairs? No, better not. It must be any minute now.
Thirty-five minutes – at least her husband had been so kind to fetch her eReader. Waiting was boring but reading calmed her nerves.
Forty-three minutes – another clerk.
She sighed and repeated her problem, this time making sure they got her phone number to call her back just in case the line broke down again. More waiting while the clerk inquired about her problem, then the reassurance that she’d done everything right. Still, the problem wasn’t solved yet. Someone higher up in the hierarchy had to get back with her to find out why she had neither gotten confirmation for the special service nor the bill that needed to be paid. But for now, it looked as if everything would be sorted out in time for the flight. They promised to call her back tomorrow.
FYI – they haven’t called back yet. Neither have they sent an eMail. Right at this moment, I’m in the waiting line again. No time estimate this time.
FYI-Update – Everything is sorted. The fault lies with American Airlines – they didn’t tell us, that the combination we booked wasn#t possible in their system. At least they waived the horrendous fees they first requested for re-booking the flight, and the travel agency will issue a complaint as well. Still, the fee we’ll have to pay now is ca. 200 € higher than what it would have been in January, but my daughter can fly as planned. So, we’ll have to tighten our belts a little over the next few weeks – or you could buy more books 😀